FAQ

SOURBOXES

FAQ

- Where do you ship from?
All orders are shipped from México unless stated otherwise on the listing description

- How long will it take my order to arrive?
All orders are shipped through registered mail with tracking and can take from 2 to 6 weeks to arrive to their final destination.

- What do I do if I think my order is lost?
You can contact me directly from the shop under the Contact page or send me an email to [email protected]
Make sure to add your order number and tracking number


✧ PIN GRADING 

Enamel pins are manufactured by hand and no two pins are exactly the same.

A GRADE PINS

Pins sorted as A grade have zero to minor flaws only visible to up close inspection under white/neutral light or at certain angles. 

B GRADE PINS
Pins sorted as B grade have flaws that can be seen under normal light and simple inspection not located on a central part of the pin.

C GRADE PINS
These pins have flaws on either a central part of the design or on a big area of the pin, it's one or the other. 

What is considered a "flaw"
In this case flaws are considered blemishes on the enamel and plating such as:

 - Air bubbles on the enamel.
 - Uneven enamel filling.
 - Specs of dust on certain areas.
 - Rough patches on the plating.
 - Uneven polish. 
 - Missing enamel.
 - Wrong coloring.

All sales are final and non-refundable.